Sales Support Administrator

  • Job Reference: 00000854-1
  • Date Posted: 1 April 2021
  • Recruiter: Morleys
  • Location: Bicester
  • Salary: £22,000 to £26,000
  • Sector: Administration, Sales & Marketing
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Job Description:

A Sales Support Administrator will play a key role in ensuring in support their designated areas Furniture Consultant is fully supported in terms of prospecting, bid support and quotations. They will also play a key role managing their customers experience with Morleys, this will include processing orders and managing them through the system and handling service issues efficiently and to a satisfactory conclusion to the customer.

Role and Responsibilities:

  • Manage incoming (emails), phone calls, web and fax enquiries including orders, customer queries and complaints.
  • Support area Furniture Consultant (FC) to effectively prospect their area.
  • Support area FC with bid management/submission, quotations, and process orders for their area.
  • Effectively manage these orders through the system ensuring orders are on track, this will include being on top of your area’s order book and managing any risks.
  • Work with Customer Service Manager to effectively manage other areas including web/catalogue orders, re-sellers and Invicta orders.
  • Play a key role in S&OP meetings ensuring that you highlight any pending issues or opportunities for the area/customers.
  • Ensure that relevant opportunities/quotes are updated correctly on the Morleys CRM.
  • Look to develop opportunities with existing customers on calls/emails, identify the potential to upsell where possible.

Individual Profile:

  • A strong personality who is customer focused.
  • A sales focused individual who is hungry to develop new leads for the business.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritise and manage time effectively.

Salary - OTE £24-£26k

20 Days holiday, plus bank holidays

Interested? Then please click the apply button now!