Sales Supervisor

  • Job Reference: 00001364-1
  • Date Posted: 26 April 2022
  • Recruiter: Lawsons (Colney Heath)
  • Location: Colney Heath
  • Salary: £34,000
  • Sector: Building / Construction, Sales & Marketing
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

About Lawsons

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 32 branches, 750 employees and £160 million turnover, founded in 1921 and operates across London and the South East of England.  The Group has grown rapidly over the last 2 years through several strategic acquisitions, and we anticipate that we will add at least a further 8 to 10 Branches over the next 9 - 12 months.

The Role

To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets. To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers.

Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone. You will be the first point of contact and the perfect host for our customers (Trade and Retail).  You’ll advise customers on the most suitable and advantageous products to use and promote add on items. You’ll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.                                                           

Key Accountabilities:

  • Help to exceed branch Sales, Margins, and Gross profit
  • Comply with company audit requirements
  • Respond positively and effectively to customer's needs
  • To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently
  • Source materials needed to meet customer requirements for items not stocked through the correct channels
  • Agree the best possible margin when negotiating with customers in line with branch budget and targets
  • Set and monitor Sales Team’s KPI’s
  • Cultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are met
  • Deal with customer queries effectively, pleasantly and in a timely manner
  • Assist in the company stock counts, ensuring stock levels are maintained and merchandised
  • Build rapport, be polite and courteous to customers
  • Be vigilant to prevent loss of product by theft etc.
  • To establish and maintain strong customer relationships through branch account management, which will include face-to- face meetings, telephone and email communication 
  • To develop and maintain strong relationships with key customers
  • To assist the Branch Manager with customer and project pricing
  • To assist in the development and maintenance of customer and branch sales plans and customer retention of trading accounts
  • To assist in the management and development of the branch team
  • To support in the management of underperformance
  • To manage effective completion of day-to-day branch functions in sales, operations & administration
  • To responsibly manage customer feedback, always maintaining a positive attitude geared to resolving issues to a mutually satisfying conclusion.
  • To complete all banking cash handling processes within the branch to a high standard


  • Demonstrates a positive and friendly attitude, and enjoys managing a team to deliver and drive Sales
  • Will promote and adhere to the company's cultures, values and professionalism
  • Holds excellent interpersonal skills, confidence and ability to approach customers
  • Is excellent in communicating, influencing and negotiating
  • Has experience in developing positive relationships with trade customers
  • Has excellent IT Skills
  • Has previous experience in managing and motivating a branch team
  • Has the ability to prioritise responsibilities under pressure and be self-motivated

What is in it for you?

  • Competitive Salary + Comprehensive Benefits
  • 22 Days Holidays
  • Profit Share Scheme
  • Death In Service
  • Income Protection Scheme

Interested? Then please click the apply button now!