Kartell UK are looking for a Sales Administrator to join their busy team! Maternity Cover (terms to be discussed)
Sales administration staff will be responsible for the accurate processing of all sales orders, which total approximately 2,500 orders per week. Sales administrators will serve as the first point of contact by both phone and email for orders, as well as product and delivery queries, and should be able to provide and maintain high levels of customer service. The role itself will involve answering phone calls from customers, processing orders via phone and email and checking accuracy before confirming, monitoring the sales email inbox, and resolving customer questions and queries in a timely manner. The role will also include dealing with spares requests and basic returns, and keeping up-to-date with new products and features in order to best advise customers to a high standard. Another key aspect of the sales administrator role is working closely and liaising with other departments within the company; these include Returns & Queries, Purchasing, Finance, Warehouse, Transport and Technical, as well as providing support to regional sales managers on the road.
Monday to Friday, 8am - 5pm
Skills and qualifications:
- Excellent customer service skills
- Ability to communicate well, both verbally and in writing
- Great telephone manner
- Excellent team player
- Good organisational and multitasking skills
- Ability to work to deadlines and in a fast-paced environment
- Computer literate, including the use of Microsoft Office suite
- Experience in a similar role is preferable
Interested? Then please click the apply button now!