Resettlement Coordinator

  • Job Reference: 00000759-1
  • Date Posted: 4 November 2020
  • Recruiter: YMCA Bedfordshire
  • Location: Luton
  • Salary: £21,500 to £23,500
  • Sector: Social Care
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Background: YMCA Bedfordshire is a progressive, forward looking small Housing Association, underpinned by Christian values and committed to supporting people to recover from trauma and the devastating impact of homelessness and/or domestic abuse, in a safe and aspirational environment. We are ahead of the field in our commitment to deliver services in a psychologically informed way in order to maximise successful outcomes for our clients. 

We expect our staff to be passionate about making a difference to lives and wanting the best for people - this often means ‘going the extra mile’ to achieve it. In return, we offer competitive remuneration packages, developmental support and training opportunities and a friendly working environment.

Job Purpose: To work as part of the Domestic Abuse Outreach Resettlement Project (DAORP), delivering bespoke community based support and resettlement services for clients and families who are fleeing domestic abuse in Bedfordshire. To enable clients to make decisions regarding their accommodation, produce and review resettlement and safety plans and support individuals to move into independent living. To work in a psychologically informed way, ensuring a high standard of service delivery is achieved by championing YMCA Bedfordshire’s values, policies and procedures including safeguarding clients and families at risk of abuse. This role is particularly focused on supporting those with no recourse to public funds (NRPF).

Geographical location: The post-holder will predominantly be based in Luton. We would look at flexible hours for the right person. This would be working from home and on site in our Luton project 1-2 days per week as per COVID and client demands. 

Specific Tasks:

  • Be responsible for a caseload of clients (women, children, men and families) as directed by the Resettlement Manager, and support them into safe accommodation
  • Provide advice and guidance to clients with NRPF
  • Empower individuals to maximise their stability and independence, identify their resettlement goals and create an achievable action plan and rigorous safety plan
  • Work with individuals to secure suitable housing in an area of their choice, with flexibility to work in local authority areas outside of Bedfordshire where required
  • Provide individuals with access to resettlement follow-up services tailored to their need
  • Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients
  • Work with relevant agencies and support services in the resettlement area to ensure that necessary support is accessible and all necessary referrals have been made ahead of any planned move. This includes health & wellbeing, education and employment needs
  • Support residents to claim welfare benefits where appropriate e.g. housing benefit.
  • Ensure clients understand their rights and responsibilities within the service
  • Access the allocated budget to assist individuals with resettlement costs where access to money has been identified as a barrier (including NRPF) and assist with securing deposits, relocation costs, white goods etc.
  • Ensure that the voices of service users are consistently sought to enable them to shape service delivery
  • To perform appropriate health and safety checks, risk assessments and maintain record
  • To deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards

Additional duties and responsibilities:

  • Communicate effectively with external professionals working with the client, attending meetings/ court hearings where necessary
  • Be instrumental in promoting excellent safeguarding practices in conjunction with Local Authority and YMCA Bedfordshire’s safeguarding policies
  • Ensure full understanding and operation of In-Form Hostel Management System and ensure client details are updated as appropriate.
  • Participate fully as a member of the team to ensure that services are provided and maintained to a high standard.
  • Be flexible to the changing needs of the Housing services, YMCA Bedfordshire and its service users.
  • Abide by all YMCA Bedfordshire staff and working policies and procedures.
  • Promote the aims and purposes of the supported accommodation services and YMCA Bedfordshire.
  • In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of YMCA Bedfordshire

Person Specification:

  • Working with vulnerable people and meeting targets
  • Experience of working with individuals/families impacted by domestic abuse (Desirable)
  • Helping vulnerable people to manage their needs and working with them to identify strengths and develop life-skills.
  • Experience of sensitively assessing, responding to and monitoring clients’ needs and risk
  • Supporting people with NRPF (Desirable) 
  • Resettlement experience (Desirable) 


  • Minimum Level 2 qualification in working with people at risk who are homeless, or equivalent in social care, education, support services etc.(Desirable) 
  • Evidence of CPD


  • Highly committed to improving the lives of individuals and families fleeing domestic abuse and helping them achieve successful resettlement
  • Ability to work flexible hours including occasional evenings and weekends 
  • Full driving licence and access to car 
  • Work within the boundaries of YMCA Bedfordshire’s policies and procedures
  • Ability to respect the Christian Ethos of the YMCA and uphold its values
  • Willingness to develop within the job and undergo relevant training
  • Friendly personality with a good sense of humour
  • Clean enhanced DBS check

Interested? Then please click the apply button now!