Remote Customer Experience Coordinators

  • Job Reference: 00001163-1
  • Date Posted: 1 September 2021
  • Recruiter: Aspire Personnel
  • Location: Norwich
  • Salary: £19,500
  • Bonus/Benefits: Performance bonus £1500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Our client is one of the most trusted insurance companies, one of the areas they specialise in is Travel Insurance. They are looking to recruit a number of (home working) Customer Experience Co-ordinators.

The main aspects of the role are to assist customers when they call or respond to their emails. You will provide policy information and on occasions assist a customer with upgrading their cover, or simply answer their questions regarding their travel insurance.

Responsibilities, you will:

  • Respond to customer enquiries regarding their policies
  • Upgrade existing policies
  • Work towards personal and team targets to ensure that we meet client requirements
  • Provide a high level of care to all customers
  • Ensure that all administration is completed

Essential to have:

  • Experience of assisting customers, within a contact centre/telephone environment
  • Exceptional Customer skills
  • Accurate computer skills

Hours: 35 hours a week between 8am and 8pm to include Sat and Sunday 9am - 5pm

All equipment will be supplied

Salary: £19500 + Performance bonus £1500

Interested? Then please click the apply button now!