IT Support

  • Job Reference: 00001206-1
  • Date Posted: 17 September 2021
  • Recruiter: Lawsons (Colney Heath)
  • Location: Colney Heath
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

To manage, maintain and develop the stock range of the branch, minimize shrinkage and enhance the customer experience

The Role

Providing IT support to Lawsons Group through effective management of a queue of incidents to ensure they are fixed within agreed SLA.

Key Accountabilities…

  • Call / email answering & customer interaction
  • Incident & Problem management, analysis & resolution
  • Following specific IT processes & procedures.
  • Managing scheduled work to agreed deadlines.
  • Daily / weekly time / task planning
  • Polling, management of critical data and key processes
  • Training & coaching of IT systems to end users
  • Managing a queue of incidents to ensure they are fixed within agreed SLA.
  • Ensuring all customer expectations set, communications ongoing and customer satisfaction levels maintained
  • Managing various key 3rd party suppliers to deliver against agreed SLA’s.
  • Balance incident volumes vs. key tasks, and small projects
  • Logging, analysing and resolving problems arising

    We would love to meet someone with…

  • Experience of working on a 1st line support IT role
  • Excellent communication, attention to detail and methodical
  • Excellent customer service skills
  • The ability to prioritise responsibilities under pressure and be self-motivated
  • Excellent time management skills
  • Strong analytical & problem solving skills
  • The ability to remain calm and deliver whilst working in an agile environment
  • A hands on approach
  • Professionalism and will promote and adhere to the company's cultures and values
  • Fluent in English (Verbal & Written)

What is in it for you…

  • Competitive Salary
  • 22 Days Holiday + Bank Holidays
  • Pension Scheme
  • Death In Service Scheme
  • Employee Assisted Programme

Hours - 8-5 Monday to Friday and 1 in 2 Saturdays 8-1

Interested? Then please click the apply button now!