Interviewer / Researcher

  • Job Reference: 00001298-1
  • Date Posted: 8 June 2022
  • Recruiter: Verifle
  • Location: Bedford
  • Salary: £21,000
  • Sector: Administration, Call Centre / Customer Service, HR / Recruitment
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Verifile is a provider of global CV verification and background screening services. We are a "people" business, and we care about our work! We build long term partnerships, and we lead the way in both accuracy and expertise. We are a multi-award-winning company that strives to improve in everything that we do! Established in 2004 we now serve thousands of companies, charities, and public sector organisations globally, empowering them with the knowledge, confidence and support to make the most informed and intelligent decisions.

Main purpose of the role:

Working in a dynamic and fast-paced team environment, the Interviewer/Researcher is responsible for obtaining and recording accurate employment, education and character references for candidates undergoing Verifile’s pre-employment screening process. As an assertive, confident and energetic individual, you will use your professional phone manner and investigative skills to follow up reference requests and conduct reference interviews within tight timescales. This will involve speaking to a diverse range of referees on a global scale; it is therefore essential that you have excellent interpersonal skills and an outgoing, friendly personality. You must be able to think on your feet and outside the box; a pro-active, questioning individual keen to achieve a result is most suited to the role of Interviewe /Researcher You will also undertake any other responsibilities depending on the requirements of the business.

On a daily basis you will:

  • Use the telephone and email to chase reference requests previously emailed to employment, education and character referees
  • Deploy their ability to probe and investigate in order to obtain information as quickly and accurately as possible
  • Accurately and fully record verbal references
  • Analyse completed candidate references in order to identify any missing or ambiguous information, and request clarification from referees accordingly
  • Multi-task; type information quickly whilst speaking on the telephone and deal with a high influx of information/phone calls at any one time
  • Record accurate notes regarding progress made in obtaining information in order to provide Verifile’s clients with an up-to-date overview of the employment screening’s progression and facilitate effective information sharing between all Verifile’s internal teams

Desirable skills and experience:

  • Customer service, retail, call centre or sales experience
  • Any additional language is a bonus. 

Core Benefits

  • A competitive salary which will be reviewed annually
  • 22 days paid holiday (increasing with length of service) plus Bank Holiday

Additional Benefits

  • New Benefits Scheme coming in 2022 

What else?

  • On-site refreshment facilities
  • 2 minutes from the Priory Marina Country Park giving the opportunity for lunchtime walks
  • Employee led fundraising events for various charities including Children in Need
  • A stimulating, knowledge-based environment
  • Environmentally friendly working environment


* Please be made aware that some tests and a full pre-employment background check will be required for this position.

*This ad is not intended to discriminate in anyway.

Interested? Then please click the apply button now!