Customer Advisor

  • Job Reference: 00000893-1
  • Date Posted: 13 April 2021
  • Recruiter: Aspire Personnel
  • Location: Remote
  • Salary: £18,950
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Work Hours: Full Time

Job Description

Our client is setting up an Official Injury Claims team and are looking for candidates who have ideally worked in a call centre, or have done customer service by phone

This is a fixed term contract until 31st Dec 2021. This role will work remotely until at least Sept, thereafter it will be 2 days in the office.

Job Role:               

  • To provide an efficient and appropriate response to customers and other business partners, while dealing with enquires in a helpful, proactive and professional manner
  • To ensure that an excellent customer service is always provided
  • To answer incoming calls and deliver all customer interactions in a polite professional and appropriate manner, while working in accordance with the operating procedures
  • Responding to customer queries via multiple channels eg emails, web chat etc
  • Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
  • To ensure that all Data Protection requirements are complied with

The ideal person will have:

  • Experience of working in a customer service role, preferably dealing with multiple channel enquiries
  • Demonstrate a genuine passion for speaking to customers and answering queries
  • Proven experience of excellent customer service skills
  • Excellent customer service skills
  • Excellent attention to detail, with high levels of accuracy
  • Computer literate, including experience of using MS Office
  • Effective communication skills, with excellent telephone manner
  • Excellent listening and questioning skills, with the ability to extract detailed and relevant information
  • Ability to use own initiative and work within defined procedures

Shifts:

Shifts will be Monday to Friday, 35 hours between the hours of 8am to 8pm plus 1 in 2 Saturdays, 9 to 5

Interested? Then please click the apply button now!