Candidate Relationship Specialist

  • Job Reference: 00001299-1
  • Date Posted: 8 June 2022
  • Recruiter: Verifle
  • Location: Bedford
  • Salary: On Application
  • Sector: Administration, Call Centre / Customer Service, HR / Recruitment
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Verifile is a provider of global CV verification and background screening services. We are a "people" business, and we care about our work! We build long term partnerships, and we lead the way in both accuracy and expertise. We are a multi-award-winning company that strives to improve in everything that we do! Established in 2004 we now serve thousands of companies, charities, and public sector organisations globally, empowering them with the knowledge, confidence and support to make the most informed and intelligent decisions.

Purpose of the role:

Make a difference every day! Join Verifile's highly driven: Candidate Relationship Specialist Team. We are a "people" business, and we care about our work! We build long term partnerships, and we lead the way in both accuracy and expertise. We are a multi-award-winning company that strives to improve in everything that we do!

Job Responsibilities:

In this role you are the heart of our company.

  • You will support our client's potential new candidates through their background screening process. You will be goal oriented and take pride in supporting these individuals on their journey into their new dream job. At the same time, you will be a critical eye in spotting any potential CV fraudsters and helping to keep them at bay.
  • We have a wide range of clients with various background screening needs (for both local and international background checks); being the powerhouse that you are, you won't even break a sweat as you pay close attention to detail and always follow up with the candidates
  • You will open new background checks as and when required to make sure the clients screening requirements are met
  • You understand confidentiality and will be trained internally around GDPR best practices. Therefore, when you get to the part where your requesting documentation like a driver's licence, passport, birth/marriage certificate etc. you'll know how to keep these safe and secure
  • You'll also record all correspondence with candidates to ensure that accurate and comprehensive information sharing is facilitated across the Verifile teams - because we work as one team!
  • You will have a passion around customer service with a real desire to support the business.

Duties will include:

  • Conduct “courtesy” phone-calls to candidates commencing their online screening process and introduce and explain the online screening form
  • Receive and respond to incoming enquiries from candidates (both via email and on the telephone)
  • Provide basic level IT support to candidates in completing the online screening form and troubleshoot any difficulties with the Verifile system they may be experiencing
  • Carefully analyse completed screening forms in order to identify any further information that may be required of the candidate
  • Check that the information provided by candidates is in accordance with client policy
  • Request any necessary further information from candidates (via telephone and email) and ensure that information is obtained as quickly as possible
  • Identify the need for and order new background checks for candidates when appropriate
  • Record all correspondence with candidates such that accurate and comprehensive information sharing is facilitated across the Verifile teams

Working Environment

We are pleased to be able to offer our employees a wide range of facilities/services which help to provide a stimulating working environment:

  •  A diverse international community
  • A stimulating, knowledge-based environment
  • On-site refreshment facilities including beans-to-cup coffee machines (once our offices are open again!)Company treats and events every month
  • Employees led charity events
  • Big company Christmas party and other seasonal treats
  • Green open space with outdoors seating
  • Environmentally friendly policies
  • Free car parking
  • Modern, spacious offices with air conditioning

Core Benefits

  • A competitive salary which will be reviewed annually
  • 22 days paid holiday (increasing with length of service) plus Bank Holiday

Additional Benefits

  • New Benefits Scheme coming in 2022 

THIS IS A HYPRID ROLE

* Please be made aware that some tests and a full pre-employment background check will be required for this position.

*This ad is not intended to discriminate in anyway.

Salary dependant one experience

Interested? Then please click the apply button now!