Branch Manager

  • Job Reference: 00001238-1
  • Date Posted: 14 September 2021
  • Recruiter: AVS Fencing (Basingstoke)
  • Location: Basingstoke
  • Salary: On Application
  • Sector: Administration, Building / Construction, Retail & Consumer Products
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Job Purpose:

Responsible for leading and motivating their branch team to achieve sales, gross margin and other key business targets. To manage their Branch with a holistic and strategic approach driving continual growth and improvements.

Key Duties and Responsibilities:

  • To achieve monthly, quarterly and yearly sales and margin targets set by line manager
  • Establish and maintain strong customer relationships through branch account management, which will include face-to-face meetings, telephone and email communication
  • Develop and maintain strong relationships with key customer decision makers
  • Develop a deep understanding of customer needs and their specialty area of practice
  • Develop a network of internal communication and be the point of contact between them and the customer
  • Develop proposals, negotiate terms and conditions and implement agreements with accountability for delivering strong year on year sales & margin performance
  • Responsible for customer and project pricing management including inflation and price increases, use this information to enable us to improve our margin
  • Develop and maintain individual customer and branch sales plans and customer retention of trading accounts
  • Manage all aspects of Health & Safety in accordance to company
  • Work closely with assigned manufacturers and distributors to ensure they have a strong understanding of our requirements and expectations
  • Trading with in account limit and supporting of managing the customer credit control
  • Managing account queries along with credit note queries
  • Managing Customer Aged Debt
  • Managing, leading and motivating a branch team to achieve success
  • Managing all aspects of costs in line with business expectations
  • Manage, develop and coach the branch team to its full potential
  • Manage all aspects of underperformance
  • Manage effective completion of day to day branch functions in sales, operations & administration
  • To conduct regular staff 1-2-1 performance reviews
  • To manage a fleet of vehicles in accordance to company transport guidelines
  • Sales and Gross Margin of new trading credit accounts
  • Promotional product performance
  • Other parameters which may be set by line manager in accordance to overall performance
  • In depth knowledge of projects taking place in locations being targeted (radius/channels ofbranch)
  • Prospect new business (i.e local house builders/planning offices and general contractors)
  • Interact with the top 12 customers in portfolio every quarter (1 per week)
  • Report interactions on CRM
  • Review all progress of sales activity with Senior Sales to drive closure
  • Being the branch ambassador for AVS to your customer base
  • Ensure Operations supervisor has tools /resource to maintain branch compliance
  • Ensure Senior sales is supported to maintain branch proactivity
  • Carry out any other reasonable task as requested by your line manager.

    KPIs/Financial Measures:

  • Monthly sales and gross margin targets
  • Like for like customer retention
  • Growth of ‘live’ trading accounts
  • Pricing overrides are kept to 10%
  • Ensure growth of Average Order Value
  • Positive YonY EBT growth


Required Knowledge, Experience, Competencies:

  • Proven ability to develop existing and new business
  • Strong understanding of Health & Safety
  • Proven ability in managing and motivating a branch team
  • Proven ability to develop positive relationships with trade customers
  • Ability to improve a profitable business performance
  • Proven track record of influencing key decision makers to achieve own and business targets
  • Strong organizational skills
  • Strong written and verbal communication skills
  • Strong numerical skills
  • Proven track record of problem resolution
  • Strong business acumen
  • Sales Driven
  • Results Focused
  • Customer Focused
  • General Business Development
  • Cost Control and Management
  • Leadership
  • People Management
  • Initiative & Risk Taking
  • Listening and Communicating
  • Teamwork

Desirable Knowledge, Experience, Competencies:

  • Industry knowledge
  • Branch Management experience

Hours - Monday to Friday 07.30-17.00 and ALTERNATE Saturdays 08.00-12.00.

Salary dependant on experience 

Interested? Then please click the apply button now!