Application Specialist

  • Job Reference: 00001295-1
  • Date Posted: 12 January 2022
  • Recruiter: Lawsons (Colney Heath)
  • Location: Colney Heath
  • Salary: On Application
  • Sector: Administration, Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Job Purpose Statement:

As an Application Specialist, you will have a proven track record of supporting and maintaining key business applications. This role will involve supporting several business-critical applications, troubleshooting, and determining the appropriate course of action to resolve incidents with minimal disruption and impact.

Key Accountabilities:

  • Ensuring the resolution of Service Desk incidents in accordance with established standards, policies, procedures, configuration guidelines and service level agreements.
  • Interfacing with the consumers during the investigation/resolution of incidents.
  • Utilising application knowledge to effectively troubleshoot, diagnose and resolve problems.
  • Performing daily preventative maintenance checks to detect/resolve issues before they impact the business.
  • Develop and release solutions to identified application defects.
  • Provide system advice to the customer.
  • Supporting the customer business cycles.
  • Working to agreed shift participation.

Person Profile:

  • Ability to develop innovative solutions to complex issues.
  • Ability to resolve issues quickly and effectively.
  • Ability to provide advisory services.
  • Ability to be able to adopt new technical skills to meet the demands of the ICT function.
  • Strong customer service orientation.
  • Excellent communication skills with the ability to impart ideas in both technical and non-technical language.
  • Highly self-motivated and directed, with keen attention to detail.

Knowledge, Experience, Qualifications:

  • Industry experience within similar roles, with knowledge of incident management processes.
  • Experience in a builder’s merchant environment.
  • Experience with ERP systems.
  • Experience with Office Applications.

Salary dependant on experience 

Interested? Then please click the apply button now!